Answers to Frequently Asked Questions | AAA Roadside Assistance (2024)

Answers to Frequently Asked Questions | AAA Roadside Assistance (1)

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Have questions about AAA Roadside Service?

Find answers to the most common questions about roadside assistance from AAA:

Does AAA Roadside Assistance cover rental cars?

Yes. As a AAA Member, you can request roadside service for any vehicle that you’re in, whether you’re the driver or the passenger.

Do you tip AAA drivers?

Tipping roadside assistance drivers isn’t necessary.

How to track or check the status of AAA Roadside Assistance?

Members who have opted to receive SMS text messages will receive a link once a tow truck driver has been assigned. Upon opening the link, the Member will receive an estimated time of arrival, and can track the driver’s progress in real time.

Members who have not opted in to SMS texts will receive an automated phone call once a driver is on the way.

Can I schedule AAA Roadside Assistance?

AAA does not offer roadside assistance scheduling at this time, but it is under consideration.

Does AAA work out of state?

Yes, you can call AAA for Roadside Assistance from anywhere in the United States.

Does AAA roadside assistance work in Canada?

Yes, AAA Members are covered in Canada.

Does AAA roadside assistance work in Mexico?

AAA does not offer roadside service in Mexico at this time. Before driving in Mexico, however, you may want to purchase Mexico Driver’s Insurance.

Does AAA work in other countries?

Roadside services are available to AAA Members in Canada and many other parts of the world. Visit the website of the AAA-affiliated organization in the country you’re planning to visit for information about coverage and benefits.

Does AAA cover RVs and motorcycles?

AAA offers several plans that will keep your RV and/or motorcycle covered when you're on the road. These Membership plans vary by state.

Arizona

  • AAA Plus RV: Covers both RVs and motorcycles at the AAA Plus level of 100 miles of tow.
  • AAA Plus Motorcycle: Covers motorcycles only at the AAA Plus level of 100 miles of tow.

Utah

  • Plus RV: Covers both RVs and motorcycles at the AAA Plus level of 100 miles of tow.
  • Premier: Covers both RVs and motorcycles at the AAA Premier level of 200 miles of tow for one tow, and 100 miles of tow for remaining tows.

Northern California, Nevada, Alaska, Wyoming, and Montana

  • Premier: Covers both RVs and motorcycles at the AAA Premier level of 200 miles of tow for one tow, and 100 miles of tow for remaining tows.

Can I use my mom or dad’s AAA card?

Only the person named on the card can use their Membership. However, if you live in the same household or are away at school, your parents can add you as a family member on their AAA account with all the benefits at a discounted rate. As a family member on their account, you’ll be entitled to roadside assistance as well as other benefits, such as discounts on travel and entertainment.

Parents can add a family member to a Membership by doing the following:

  1. Sign in to your account using your AAA login (email address) and password.
  2. Click the “Add Someone to Your Plan” link from the Account Actions column.
  3. Enter your family member's first and last name and click “Continue to Payment.”
  4. Submit your payment information to add your family member to your account.

How much do you pay for roadside assistance per mile beyond the maximum?

It depends on your AAA Membership. AAA Classic Members get 5 miles of towing for your vehicle or bicycle, while AAA Plus Members receive 100 miles of towing and AAA Premier Members receive all the benefits of Plus Members plus one 200 mile tow per household per year.

After that, charges incur at the then-current rates of the Service Provider for that area, and must be paid to the Service Provider at the time of service. Although these charges vary by location, the following ranges generally apply:

  • Alaska: $5 to $10 per mile
  • Arizona: $5 to $6 per mile
  • California: $10 to $15 per mile
  • Montana: $5 to $10 per mile
  • Nevada: $5 to $10 per mile
  • Utah: $5 to $10 per mile
  • Wyoming: $5 to $10 per mile

What does AAA Motorcycle Roadside Assistance cover?

AAA Motorcycle Roadside Assistance provides emergency services like towing, fuel delivery, flat tire service, and much more.

Does AAA Insurance include roadside assistance?

No, but AAA Membership is required to purchase AAA Insurance. AAA Membership includes AAA Roadside Assistance that surpasses competition in customer satisfaction and arrival times. Plus save up to 5% on your AAA Insurance just for being a Member.

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Answers to Frequently Asked Questions | AAA Roadside Assistance (2024)

FAQs

What questions are asked at AAA roadside assistance interview? ›

During your initial conversation with an AAA or an A3 Ventures recruiter, you may be asked questions like, “What is your most impressive professional accomplishment?” “Tell me about your most challenging professional project,” “What are the top four things you'd like the hiring manager to know about you in this new ...

What is the farthest AAA will tow? ›

Here are the coverage details on AAA roadside assistance services: Towing: The Basic plan covers free towing to the responding tow truck's station, to a AAA-owned Car Care facility within 10 miles or to another facility within three miles. The Plus plan covers 100-mile tows and Premier adds one 200-mile tow.

Can my wife use my AAA card? ›

While your AAA Membership doesn't include your spouse, you can share the benefits you enjoy by adding your husband or wife to your Membership for as little as $44.99 per year, depending on your plan and location.

How much is the cheapest AAA membership? ›

AAA Classic Memberships costs only $65 per year or $6.16 per month! AAA Plus Membership: Our Plus membership is our most popular plan. It offers valuable extras beyond our Classic coverage to help you get the most out of your membership. AAA Plus Membership costs $95 per year or $8.74 per month.

How many interviews does AAA do? ›

Three rounds of interviews.

How many toes do you get with AAA Premier? ›

With Premier: Receive 1 tow up to 200 miles per household and up to 100 miles on additional tows. Free rental car with tow in your Club's territory.

How far can you tow a car? ›

If you're wondering how to tow a car without a tow bar, you can use a rope or chain, though as the RAC notes, the distance between the cars can't exceed 4.5 metres.

How many calls can you make with AAA? ›

Each member (Primary or Associate) in your household is allowed four Emergency Road Service calls per year. (If there are two AAA members in your household, each one would be allowed four calls for a total of eight.) There is no waiting time between Roadside Assistance calls.

Can I use my AAA for a friend if I'm not there? ›

Can I call for Roadside Assistance even if I'm not the driver or if I'm in someone else's car? Yes, your AAA membership covers you in any vehicle, whether you're the driver or passenger. I currently need Roadside Assistance, and want to join the Auto Club. Will my new membership cover this roadside service?

Can you add girlfriend to AAA? ›

Whether you have AAA Classic, Plus, or Premier, you can add members in your household and children away at school. So if you want to add your spouse, domestic partner, or parent who lives with you, or a teen driver just starting out on the road, they're all eligible to become part of your AAA Membership.

What is the difference between AAA and AAA Plus? ›

AAA Classic is our core membership product that sets the standard of excellence in roadside assistance and provides safety, security, savings and peace of mind to our members. AAA Plus enhances the Classic Membership Product benefits for those members that desire a greater level of coverage.

What is the downside of AAA? ›

Negative reviews

AAA insurance has a high rate of customer complaints, and some regional branches are rated 1-2 out of 5 stars by the Better Business Bureau (BBB). Most complaints refer to poor customer service and response time. AAA's service varies by location, so check reviews for your area.

Why is AAA so expensive? ›

AAA insurance premiums tend to be more expensive than the national average because AAA doesn't write its own policies. Each regional club operates independently and sells insurance policies underwritten by different agencies.

What is the best AAA membership to get? ›

AAA Premier

Offers the highest level of service. For just $124.99 per year, Premier Members have access to all AAA benefits, including trip interruption coverage, travel accident insurance, and a free one-day rental car with every tow.

What is the job description of a roadside assistance agent? ›

During your shift, you answer calls from customers and obtain information about their location and the type of assistance that they need. You then dispatch car repair or roadside support personnel to the scene and provide them with the necessary information about the services that they need to provide.

How long does AAA usually take to respond? ›

It takes up to 21 minutes for AAA roadside assistance to arrive, depending on your location, your reason for requiring assistance, and the road conditions. AAA roadside assistance may be delayed if you require assistance in inclement weather, during rush hour or at night time.

What is the car method of answering interview questions? ›

Tell them about a particular situation that relates to the question, not a general one. Briefly tell them about the situation, what you did specifically, and the positive result or outcome. Your answer should contain these three steps (Context, Action, Result or "CAR") for optimum success.

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