Why Is Google Fiber Down In San Antonio (2024)

FAQs

Why does Google Fiber always have outages? ›

Local outages usually occur when Google Fiber is new to an area because so many new connections are being set up. Other times, major infrastructure problems are unrelated to signups and can take a few days to fix.

Some examples include: Severe Weather: Events such as storms, extreme wind conditions, heavy ice, or snowfall can damage or destroy a network infrastructure, including fiber-optic cables or utility poles. The physical destruction or disruption of these components can result in widespread or localized Internet outages.

Google Fiber Webpass is a wireless technology from GFiber, using millimeter wave technology to create a point-to-point wireless network that delivers fast, reliable internet to apartment buildings, condominiums, and businesses in select cities.

Reset the Fiber modem by unplugging the power cord to it from the wall outlet. Wait 60 seconds, plug it back in. If you have a surge protector, make sure it is plugged in and that it doesn't need to be reset. ** Please do not touch the Fiber connection to the modem.

Please be aware that it may take up to 30 minutes from the time you pay your bill for services to be reactivated. If not, please powercycle your Fiber Jack using these instructions. To reinstate suspended service, you'll be charged a reconnect fee that'll appear on your upcoming statement.

First, make sure the router is on. Then: Use a pen or an unfolded paperclip to push the Reset button on the back of the router for at least 10 seconds, and then release it. The router will restart and apply the factory default settings.

Performance due to external factors may be lower during peak usage times, which on our network typically fall between 7 PM and 11 PM in your respective time zone. If you are streaming TV or movies, the video stream is using part of the bandwidth, and the data stream can only use whatever bandwidth is left.

In October 2016, all expansion plans were put on hold and some jobs were cut. Google said it would continue to provide Google Fiber service in the cities where it was already installed. Since then, GFiber acquired Webpass to add presence in 5 additional states.

There could be a number of factors that affect your internet connection. First, and most likely, is problems with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

What is the most common cause of fiber system failure? ›

The most common source of attenuation fade is contamination at the endpoints of the fibers. It's very easy to smudge your fiber ends when installing a cable, and the smudge can block or scatter light. Either way, your signal suffers.

Distance From the Router

Sometimes, the problem is simply that you're not close enough to your router. The farther you are from the WiFi router or access point, the weaker the signal, leading to slower Internet speeds.

Fiber internet has the potential to deliver symmetrical upload and download speeds, something cable internet can't do. In the case of Google Fiber's 2 Gig plan, you'll get maximum upload speeds of 1,000Mbps compared to maximum download speeds of 2,000Mbps, but that's still incredibly fast.

If one of your devices' outline is red on the Network tab in your Fiber account, it indicates that the device is offline and not communicating with GFiber. If that happens, try the following steps in order to resolve the problem.

There could be a number of factors that affect your internet connection. First, and most likely, is problems with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

Your internet can be slow for many reasons. Your internet plan may be too slow for your needs, your modem or router may be out of date, your router may be on the fritz, or you might have too many people using your Wi-Fi at the same time.